Booking & Cancellation Policy - Mon Cheri Chitown

At Mon Cheri, every appointment is reserved exclusively for you. To provide the best experience for all guests and respect our technicians’ time, we kindly ask that you review our booking policy.

Deposit Policy

A 50% deposit is required to secure every appointment.

The deposit is applied toward the total cost of your service. 
Deposits are fully refundable or transferable if you cancel or reschedule at least 48 hours before your appointment. 
This policy applies to all clients and all services.

Rescheduling & Cancellations

We understand that plans can change.

To avoid cancellation fees, please cancel or reschedule your appointment no later than 48 hours before your scheduled appointment.

48+ hours’ notice: Your deposit will be refunded or transferred to your new appointment. 
Less than 48 hours’ notice: Your deposit is non-refundable. 
No-show appointments: Clients will be charged 100% of the scheduled service value.

Appointment Confirmation

To ensure appointment availability, all appointments must be confirmed within 24 hours of booking.

Appointments that are not confirmed within 24 hours will be automatically canceled, and the time will be released for other guests.

Example

For a $100 service:

A $50 deposit is required when booking. 
If you cancel or reschedule at least 48 hours in advance, your $50 deposit is fully refundable or can be applied to a new appointment. 
If you cancel with less than 48 hours’ notice, the $50 deposit will be forfeited. 
If you do not show up for your appointment, you will be charged the remaining $50, bringing the total charge to $100 for the reserved appointment.

Thank you for respecting our time and allowing us to provide exceptional service to every guest. We look forward to welcoming you to Mon Cheri.